When we collect your car, the person present will need to provide a valid photo ID (such as a driving licence or passport) and proof of address dated within the last 3 months (utility bill or bank statement). If available, please also have your V5C logbook, keys, and any relevant service or MOT paperwork.

We make payments via secure bank transfer or cheque. Bank transfers are typically cleared within 24 hours of collection, while cheques may take a few days to clear depending on your bank. The payment method will be confirmed with you before collection.

Yes, we can still collect your vehicle without the logbook, but you’ll need to let us know in advance. You will also need to notify the DVLA in writing once the car has been collected, using the details of the collection company.

Yes. You should always inform the DVLA when you sell or scrap your car. If you have the V5C, you can fill out the relevant section and post it to the DVLA. If you don’t have the V5C, a letter will need to be sent to them with the details of the buyer/collector.

Yes. Once you notify the DVLA that you’ve sold your car, they will automatically issue a refund for any full remaining months of tax. Refunds are processed directly by the DVLA, usually within a few weeks.

We can usually still collect cars missing parts, but it may affect the final price. Please let us know what’s missing when you accept your quote so our collection team can adjust accordingly.

Yes. All quotes we give include free vehicle collection from your chosen address — there are no hidden fees.

Not at all. Just provide the exact location when accepting your quote, and we’ll arrange collection from there.